There’s no secret that live chat is awesome for customer service, no longer do you have to wait on the phone for 30 minutes to talk to someone, live chat services cut that down to 5 minute3s.
But you know what’s even better?
Chatbots can cut that down to no wait time.
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Automated responses allow you to funnel customer questions into the right solutions and only if the default responses can’t help the question, then a live customer service staff will take over.
In this ChatBot review, we’re doing to explore one of the most popular chatbot solutions out there and see if it’s really worthwhile to get for your site.
ChatBot is an all-in-one solution to help you build and launch a chatbot without a single line of code. The solution is aimed at businesses of all sizes, with affordable packages to fit those just getting their feet wet, but also has enterprise packages for those with large amounts of traffic.
Features & Functionality
No Code Chatbot Builder
ChatBot’s drag and drop conversion builder allows you to create a chatbot funnel without having to code. Simply drag the inputs you want and set the fall back responses to ensure your customers will funnel through to the solution they need. You can choose from multiple bot response types and formats so you don’t need to create anything custom.
Another great feature of ChatBot is their vast amount of resources for you to access so you can ensure the bot you create is actually good to use. They have all types of response templates for you to copy, from sale templates to push for a sale in an e-commerce store, or customer feedback templates, so feedback can be directed accordingly.
AI can definitely be an overused term these days, but in this case, it works perfectly. With smart algorithms in place to learn from every chat, the AI can recognise customer messages to deliver a well tailored response. On top of that, the AI will deliver the chat just like a real person, in logical conversion structures, so your customers will feel like they’re talking to a real person.
Dynamic responses allow your chats to be more engaging with rich messages. Use a range of cards, images, quick replies and buttons in your chat to create a great customer experience.
This feature allows multiple team members to get involved in the creation of the chatbot, from an integrations specialist working on ensuring the leads are put into the database, to someone else working on copy, your team can all work on the same Chatbot at the same time.
Add-Ons & Integrations
ChatBot integrates with Slack, so you can build chatbots within your Slack channel. If you’re just a small team, you’re probably wondering why would anyone do this, but for an enterprise company or one with hundreds of staff, an internal chat bot can be created to help answer frequently asked questions automatically.
On top of that, you can bring all the incoming website chats into Slack, so you can monitor the conversions and a customer service team can jump in and chat directly from Slack when they need.
With Zapier integration available, it basically means you can integrate and sync your data with most of the CRMs and platforms out there.
Ease of Use
One of ChatBot’s biggest selling point is their ease of use, allowing users to build the bot on their co code builder. Traditionally, automation and AI tools have always been for developers, but their drag and drop builder with prebuilt templates makes it incredibly accessible for anyone to use.
On top of that, to install ChatBot is an equally easy task, especially if you’re using a site like Shopify or WordPress, you don’t need to touch code or access FTP (my nightmare) to get ChatBot running.
Plans & Pricing
ChatBot starts at $50 a month, giving you the basics, 1 chatbot with unlimited stores and support too.
Their recommended plan is priced at $150 a month, giving you 5 chatbots and team collaboration access.
Pros & Cons
- Engaging human like conversions
- Easy installation
- Prebuilt templates
- Dynamic and smart responses
- Priced very fairly compared to competing chatbots such as Intercom
- Will take time to set up and fine tune your chatbot
- Installing on a custom CMS may need your developer’s help
Help and support
ChatBot has a large resource of frequently asked questions and guides for support, and of course, their very own chatbot to direct you to a solution. If you do need to contact support, you can open a ticket and someone will attend to help you out.
To wrap it up, ChatBot is an amazing piece of software, and I highly recommend it if you’re looking for an automated chat solution for your website. The tool is well-designed both on the frontend and backend, and intelligently built to have human-like interactions with your customers. All this at a very fair price. So go ahead, and give ChatBot a try.